Effective Date: 07-02-2025
Order Cancellation
- Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible if the order has already been processed.
- To request a cancellation, please contact our customer support at support@veenusfragrances.com.
- If your order is eligible for cancellation, a full refund will be processed within 10-15 business days.
Refund Policy
- Refunds are only applicable for damaged, defective, or incorrect items received.
- To initiate a refund request, please contact us within 7 days of receiving your order and provide clear photos of the issue.
- Approved refunds will be processed back to the original payment method within 10-15 business days.
Non-Refundable Items
- Opened or used products
- Personalized or customized items
- Sale or discounted items (unless damaged or defective)
Exchange Policy
- If you receive a damaged or defective item, we may offer an exchange instead of a refund.
- Exchanges will be processed once the returned item is received and inspected.
Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, check with your bank or payment provider first.
- If you still have issues, contact us at support@veenusfragrances.com
Contact Us
For any questions regarding cancellations and refunds, please reach out to us at support@veenusfragrances.com